Amazing logistics lessons from Mumbai Dabawallahs

An incredible logistics story from Mumbai’s legendary Dabawallahs. In his TED talk Dr Pawan Agrawal explains how this Indian group rivals the likes of DHL …..many hail from the same village and they deliver hundreds and thousands of tiffin boxes daily to Mumbai workers. Dr Agrawal reveals the secrets that won  this awesome team accolades from Forbes. Their Dabawallah Code and the secret of their success is based on centuries old traditions. They recruit on enthusiasm and their delivery output and efficiency is something many Blue Chips only dream of.

From an innovation perspective, looking at related worlds, other cultures and sectors can often yield fruitful stimulus to apply to your own.

Tiffin and tea anyone ?

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Innovation expert with experience across multiple sectors, businesses and brands. Into digital, marketing, strategy, ideas and helping everyone explore their inner innovator.

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Posted in Case Studies, Customer Experience, Innovation, Retail Innovation

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