Monthly Archives: July 2013

Happy People Sell

One guy and his simple mantra, ‘Happy people sell’ creates a call centre like no other. One of the best examples of business and the blindingly obvious I have seen recently. Nev, the boss of a Welsh call centre keeps

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Innovate or else…

Great piece from Business Week on what happens to brands which fail to innovate. Simply put, if the world keeps moving on and your brand stands still, don’t be surprised when it all goes horribly wrong. The article cites great examples

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Posted in Brands, Innovation

A Nation of Storytellers

An amazing place in East London, The Ministry of Stories. Located in a shop selling intriguing Monster Supplies to the Harry Potter Generation, supported by some big name writers, these guys run storytelling workshops to inspire a new community of

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Virgin Media and The Guardian Award UK Innovators

Virgin Media Innovation Nation asks the public to decide which finalists are the most innovative

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Why Innovation works best when it is Extreme

Extreme Innovation is about pushing things as far out as you can- and then pushing some more!  After years running client projects I can’t remember one where an organisation’s internal conservatism did not dampen down the project results. One client

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When not to Innovate

Great article in Forbes on when Innovation is not the answer. I love their piece on Icons- if you are lucky enough to have a brand icon, don’t be tempted to relaunch it and mess it up. Whatever happened to the Man

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Posted in Brands, Innovation

Customer Relationship Management – remember me When It Matters

I used to live abroad and came back to the UK looking for lovely things and experiences to remind me of home. A kind of ‘Brit-fix’. One of these was regular visits to a very swanky country hotel with several

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Posted in Customer Experience, Uncategorized

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